Question 1

how do I create a launch?

Accepted Answer

go to the launches page and click the create button. you can add a title, description, and media content. once ready, select which platforms to post to and either publish immediately or schedule it for later.

Question 2

can I schedule a launch for a specific time?

Accepted Answer

yes, when creating or editing a launch, you can set a scheduled date and time. dropspace will automatically publish your launch to all selected platforms at the scheduled time.

Question 3

what happens if a platform fails during publishing?

Accepted Answer

dropspace publishes to each platform independently. if one platform fails, the others will still be published successfully. you can retry failed platforms from the launch detail page.

Question 4

can I edit a launch after publishing?

Accepted Answer

you can edit the launch content in dropspace, but changes won't be reflected on platforms where it was already posted. social media platforms generally don't support editing published posts via API.

Question 5

which platforms does dropspace support?

Accepted Answer

dropspace supports Facebook, LinkedIn (personal and company pages), Twitter/X, Reddit, Instagram, and TikTok for automated posting. Product Hunt and Hacker News are supported for manual posting with guided instructions.

Question 6

how do I connect a social media account?

Accepted Answer

go to settings and find the platform connections section. click connect next to the platform you want to add. you'll be redirected to the platform's OAuth page to authorize dropspace.

Question 7

why is my platform connection showing as unhealthy?

Accepted Answer

platform connections can become unhealthy if your access token expires or if you revoke access on the platform's side. go to settings, disconnect the platform, and reconnect it to refresh the token.

Question 8

can I connect multiple accounts for the same platform?

Accepted Answer

currently, you can connect one account per platform. for LinkedIn, you can connect both a personal profile and a company page as separate connections.

Question 9

how does AI content generation work?

Accepted Answer

dropspace uses AI to generate platform-optimized text content for your launches. it adapts the tone, length, and format for each platform (e.g., shorter for Twitter, more detailed for LinkedIn).

Question 10

can I generate images and videos with AI?

Accepted Answer

yes, dropspace supports AI image generation and AI video generation. you can generate images from text prompts and create short video content for your launches.

Question 11

how do I control the tone of generated content?

Accepted Answer

use personas to define your brand voice. create a persona in the personas section with your preferred tone, style, and key messaging points. when generating content, select your persona to guide the AI output.

Question 12

are there limits on AI generation?

Accepted Answer

yes, AI generation usage is based on your plan. check your current usage and limits in the settings page under billing. you can upgrade your plan for higher limits.

Question 13

what is a persona?

Accepted Answer

a persona represents your brand voice and style preferences. it includes your tone, target audience, key themes, and messaging guidelines. the AI uses this context to generate content that sounds like you.

Question 14

how do I create a persona?

Accepted Answer

go to the personas page and click create. you can describe your brand, provide example content, and define your target audience. the AI will analyze these inputs to build a comprehensive brand voice profile.

Question 15

can I have multiple personas?

Accepted Answer

yes, you can create multiple personas for different brands, products, or communication styles. select the appropriate persona when generating content for a launch.

Question 16

what plans are available?

Accepted Answer

dropspace offers multiple plans with different limits for launches, AI generations, and platform connections. visit the settings page to see current plan options and pricing.

Question 17

how do I upgrade or change my plan?

Accepted Answer

go to settings and click on the billing section. you can upgrade, downgrade, or manage your subscription through the Stripe customer portal.

Question 18

what happens when I reach my plan limits?

Accepted Answer

when you reach a limit (e.g., monthly launches or AI generations), you'll see a notification. you can either wait for your billing period to reset or upgrade to a higher plan for more capacity.

Question 19

can I cancel my subscription?

Accepted Answer

yes, you can cancel anytime from the billing section in settings. your access continues until the end of your current billing period.

Question 20

does dropspace have an API?

Accepted Answer

yes, dropspace offers a REST API for developers. you can create and manage launches, trigger publishing, and manage personas programmatically. visit the API documentation page for details.

Question 21

how do I get an API key?

Accepted Answer

go to settings and find the API keys section. click create to generate a new API key. make sure to copy and store it securely — it's only shown once.

Question 22

is there a rate limit on the API?

Accepted Answer

yes, API requests are rate-limited based on your plan. the current limits are shown in the API documentation. rate limit headers are included in every response.

Question 23

my launch failed to publish — what should I do?

Accepted Answer

check the launch detail page for specific error messages per platform. common issues include expired tokens (reconnect the platform), content policy violations (review your content), or rate limits (wait and retry).

Question 24

I'm getting a 'token expired' error

Accepted Answer

go to settings, disconnect the affected platform, and reconnect it. this will refresh your access token. if the issue persists, the platform may have revoked your app authorization.

Question 25

images aren't uploading to a platform

Accepted Answer

check that your image meets the platform's requirements (file size, dimensions, format). some platforms have stricter limits. try using a standard JPEG or PNG under 5MB.

Question 26

the scheduled launch didn't publish

Accepted Answer

scheduled launches require an active platform connection at the time of publishing. check that your connected accounts are still healthy in settings. also verify the scheduled time was set in your correct timezone.

help

launches

platform connections

AI content generation

personas & brand voice

billing & plans

developer API

troubleshooting